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IT Service Management Is Under Pressure
As a major cost driver, IT Support is under pressure from budget cut backs. Regrettably, so too are key IT initiatives (e.g. migrations, or desktop refreshes) that promised to ease the IT support burden.
Even More Cost Cuts are Required
This is not the first time IT support costs have been squeezed. That [...]
Refreshing Fast Ageing Technology
Today’s desktop solutions run up to 5 times faster and use up to 85 percent less energy than systems sold just three years ago, say vendors. That offers the promise of increased employee productivity.
Of course, desktop refresh programmes also promise:
Reduced system vulnerabilities -new & more consistent security standards
A consolidation of software licensing
A reduction [...]