Managed Services Provider Boosts Margins by 15%

Managed services provider, Data Electronics Group, has increased its margins by 15% since implementing a new managed services platform from iQuate.

By automating the day‐to‐day management of client networks, as well as its own data centres, iQRMS has enabled DEG to expand its customer base by 30%.  It has also helped catapult the company into the Deloitte Fast 50 for Ireland in 2007.

Big Company Technology Available on a Small Budget

Implementing iQuate’s Helpdesk, Remote Monitoring and SLA management platform, called iQRMS, represented a key turning point for DEG.  It enabled the company to automate Helpdesk and Service Level Management, using technology previously limited to large organizations with big budgets.

The Benefits Achieved

‘Ensuring that our customers’ systems are constantly available is critical for us’ explains Data Electronics Managing Director; Maurice Mortell.  We asked him to point out some of the advantages of the system:

- iQRMS automatically gathers critical fault and performance data from clients’ networks, making our job easier and allowing us to concentrate on proactively supporting our customers.

- We can quickly navigate through event data, pinpoint specific problems and access vital information that allows us to take corrective action before small issues become big problems.

- As the software is agentless, as well as easy to configure  DEG was able to set up clients within minutes and start generating a return on their investment almost immediately.

- The software provides our customers with a secure portal to access realtime information on the services being delivered to them.

Unlicensed Software Fines – Utility Company Asks ‘Could We Be Next?’


When  a  local  company  was  fined  for  using  unlicensed  software,  management at Tampa Bay Water  asked  ’could we be next?’.  The honest answer was ‘maybe’, making an up to date inventory of software a priority.

Manual Auditing Is Not Feasible

“We  needed  to  know  at all  times  what  software  was  installed  on  our computers,  but it simply wasn’t feasible to have my five Systems guys continually checking PCs and laptops individually’ explains IT  Manager Dave Detwiler.  Thus, began the search for an automated solution to monitor what software was installed and in use throughout the organization.

Tampa Bay Water Logo

Finding A Solution

TBW selected iQNetScan based on its international search for a network auditing solution.  Within hours, the software was installed and a detailed inventory of software underway.  This was possible because, unlike many other solutions, no agent software needed to be installed on PCs and servers to be scanned.

We will let Dave Detwiler tell the rest of the story:

‘By deploying iQNetScan across the company network we were able to make more educated decisions when purchasing new, or replacing existing software.   This eliminated any potential for either under or over licensing.

‘The proactive nature of iQNetScan meant  that our IT personnel were notified immediately if any unwanted software was detected on our network, or if mandatory software had been removed.’

iQuate – More Accurate IT Inventory

iQuate provides the tools to monitor and audit hardware and software to a level of detail, accuracy and speed that was previously not possible.

On the basis of this new and up to date information managers can; cut costs , maximize security, ensure compliance and otherwise more effectively manage their IT.

Software Free-for-All Threatens Desktop Refresh

One of the UK’s largest banks had launched an ambitious desktop refresh programme but, with users selecting software on a whim, skyrocketing costs threatened to derail the initiative.

City buildings

Software Free for All

A desktop refresh programme had been launched, covering a total of 13,750 machines.  However, initial budgets had quickly proved inadequate, as user software requests were gathered.

Across the organization users were adopting a shopping list mentality – requesting new software for their replacement machines without regard to budget, or requirements.   But, the bank had no way to validate what was previously installed in order to do a like-for-like replacement.

Although there were a number of network inventory tools in place they did not provide a detailed and accurate inventory of software installed and in use.  A new means of gathering this information was required, with iQSonar selected as the best solution.

All users were provided with like-for-like software on their new desktops. Exceptions were managed carefully requiring management sign off.  As a result the project was delivered with savings of approx. £2.4m in software license costs.

An Accurate Inventory

iQSonar was employed to create a accurate inventory of software on all machines across the network.  This was completed in a matter of days, providing managers with a full view of software to be upgraded, as well as  unused and unwanted licenses to be harvested.  It also provided a complete inventory of all PCs, including machines to be scrapped, or redeployed.

iQSonar enabled Managers to move more rapidly and accurately through the refresh process, achieving the following benefits:

- Save money by reusing existing software licenses

- Avoid purchasing unnecessary software licenses for new products

- Save time and rework by ensuring the refresh is right first time

iQSonar – The Solution

The solution is a new breed of network audit, inventory and monitoring tools that provide managers with a detailed and accurate picture of all hardware and software on their network.

iQuate’s audit, inventory and monitoring suite, called iQSonar, enables organizations to discover, scan and track all PCs, software and devices in realtime, pinpointing; licensing, utilization, compliance and other issues.

Global Network Services Provider Avoids Penalties

Managing the network infrastructure for some of the world’s largest companies is demanding, but inadequate information regarding the networks to be supported adds unnecessarily to cost and complexity.

Poor Inventory Information Costs Money

Our client – one of the largest global network services providers – suspected that some customers were being under billed, because support was being extended to infrastructure and machines beyond what was anticipated.

In addition they knew that shortcomings in terms of information on the networks they were supporting, was costing money in other ways too.  That is because some contracts stipulated the  delivery of an accurate asset register and non-performance in this area was resulting in monthly penalties.

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How to Scan 100,000 Devices Globally?

The services provider was faced with challenge of completing network inventories across a diversity of client networks, involving multiple sites and a variety of protocols and standards.  Then, once such an inventory was complete, keeping it up to date.  The existing patchwork of tools was clearly insufficient.  Thus, began the search for an alternative.

Enter iQSonar – chosen because of its speed of implementation.  It enabled the client to scan the top 17 customers for the network services – in less than 14 weeks.  That involved scanning more than 100,000 devices globally.

While previous tools had taken weeks to audit even a small site with a few hundred devices; iQuate scanned thousands of devices per hour without any impact on the client’s network.

The Benefits

The IT inventory data was put to immediate use – resulting in:

- The avoidance of penalties, where inventory data was required by the end customer

- A dramatic increase in billing, as well as more precise billing methods (billing based on port usage, etc.)

- Improvement in service by pin pointing network issues  (e.g. devices were not configured consistently; did not have consistent security access).

iQSonar – The Solution

iQuate’s audit, inventory and monitoring suite, called iQSonar, enables organizations to discover, scan and track all PCs, software and devices in real time, pin pointing; licensing, utilization, compliance and other issues.

Organisation finds 90% of PCs Running at 3am on Saturday Nights

Using network intelligence (provided by iQSonar) to cut energy costs, managers in one financial institution also reduced it’s IT related carbon footprint.

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Having read somewhere that a server can have the same carbon footprint as 2 SUV’s, one of the institution’s IT team suggested running a network inventory at the weekend.  The results of a network scan by iQSonar were astounding – with 90% of PCs found to be running at 3am on a Saturday night!

The scan showed that most machines could be powered off at night and energy saving settings implemented.  Based on analyst data that put energy savings for a PC and monitor at approximately £50 annually, Management estimated that energy bills could be cut by £500,000 annually as a result of basic changes.  In an era of cost cutting and rising energy costs, these savings were welcome indeed.
About iQSonar

iQuate’s audit, inventory and monitoring suite, called iQSonar, enables organizations to discover, scan and track all PCs, software and devices in real time, pin pointing; licensing, utilization, compliance and other issues.

Cisco Switches Reach End of Life

One of our large UK customers recently received notification from Cisco that certain models of switches were approaching end of life and would soon be due for replacement.

Needless to say such a major refresh of this infrastructure had not been budgeted within the current year, indeed with stinging IT cuts generally it was very unwelcome.

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The vendor had provided the company with a tally of switches employed and a proposal for replacement.  But, for management, that was not enough.

Using iQSonar a complete and independent inventory of Catalyst switches was created in just 2 days.  It provided detailed information, including serial number, software version, location and, of course, details as to whether the switch was actually in use.

Using the information gathered Management completed a compatibility matrix identifying end of life hardware, version upgrades required, etc.

The vendor’s revised proposal, this time based on the company’s own verifiable information, resulted in 6 figure savings.

IT Service Providers Respond to the Down turn

Our partners are all too aware that the changed economic climate has resulted in IT budgets being slashed and many key projects being delayed, postponed, or even scrapped.  The implication is that how organizations are buying and implementing IT has changed.

But it is not all bad news, some partners are making good progress despite the downturn and iQuate’s tools to provide more accurate IT intelligence, cut costs and more effectively implement IT projects are proving more useful than ever before.

What Today’s IT Buyers Want:

1. An immediate payback – most customers are delaying making decisions on any project that cannot demonstrate an immediate pay back.  They want to see results fast, or solve an immediate problem and they won’t just take the vendor’s  word for it.  They need evidence, or more to the point justification that is both verified and quantifiable.

2. Cutting the cost – there is widespread renegotiation of contracts, with customers seeking to cut back on rates, project days, etc.  With fewer new  projects starting and  increased vendor competition, suppliers have no choice but to adhere to customer requests for cost reductions.

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3. Sharing the risk – vendors are having to consider risk – reward based pricing in order to revive stalled projects.  But how to reduce uncertaintly about the level of risk, or the likelihood of reward.  Again this is where more accurate and up to date IT intelligence is required.

4. Zero tolerance for project over runs, or delays.  Tighter control of spending and more disciplined project management of initiatives ranging from migration to vitalization.

5. Phased implementations – increasingly cash strapped and risk adverse customers are looking to break down major initiatives into bite size chunks that are both easier to manage and easier to fund.

6. New licensing models – in this era of IT cost cutting anything goes.  Vendors are ‘going back to the drawing board’ with software/hardware as a service and both the rates and the timing/staging of licensing under review.

7. Point solutions – in this present climate few IT managers and directors are out to change the world, or even their major systems.  The focus has turned to point solutions, that will solve an immediate pain.  Of course, these solutions must easily integrate with existing and future technologies.

8. An end to the Big Vendor bias? ‘We only buy HP,  or IBM’  is something that vendors are hearing less these days.  The trend towards consolidating all technologies with a single vendor is dead.  Even if this had proved successful, the budgets are not there for it at present.

How IQSonar Can help

So, a tool such as iQSonar that can be implemented in just days and tackles specific problems (e.g.  vendor license audit, or end of life notification) is much more popular than long term, or woolly ITAM initiatives.

Examples includes a vendor undertaking a virtualization, or a software migration project who identifies, because of a detailed profile of all hardware and software can cut costs, verifiably track progress and more manage project risks.

Windfall Revenues For MSPs

Many of the managed service providers among iQuate’s customers have increased revenue by up to 50% by tackling systemic under charging.  Here are just a few recent examples:

  • One MSP client was paying for support based on 12,000 ports, but a scan (using iQSonar) found that this underestimated the scope of the network by 25% (3,000 ports).
  • Another service provider boosted annual  revenue from just one large customer by uncovering 900 machines (using iQSonar) that previous network inventory tools had overlooked
  • Laptops because they are constantly on the move can be difficult to account for, but using iQSonar a MSP discovered 300 laptops  supported but not charged for.

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The level and detail of the information available to MSP regarding the software and hardware on the networks they are supporting greatly impacts success.  Hence the importance of faster and more accurate network inventory and analysis using iQSonar .

Major Bank Drives Consolidation Success

How mapping applications to infrastructure played  a key role in successfully consolidating 20 data centres into one.

Data Centre Consolidaton Plans

One of our clients, a major UK Bank, was planning to consolidate 20 data centres into one.  This initiative represented a key pillar of the bank’s overall IT strategy and was aimed at underpinning business competitiveness in a toughening market climate.

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Project Risks – Unexpected Downtime

At the planning stage senior IT staff realised that there were gaps in the information regarding the diverse array of  hardware and software functioning across the existing data centres.  This was considered to represent a significant project risk.  In particular, managers were concerned about the prospect of key business applications unexpectedly going off line during the consolidation process.

Afterall, the glory that would result from the project’s success, would quickly be overshadowed as a result of unexpected downtime on the part of any one of a host of key business applications.  But what applications were at risk?  What pieces of hardware did these applications dependent upon?

The Solution – Mapping Critical Applications

Using iQSonar the bank mapped critical applications to pre- and post- consolidation infrastructures, identifing key applications and where they were running.

With the pre-consolidation inventory changed substantially, plans for the new consolidated data centre need to changed accordingly.  In particular a host of machines were identified as redundant, while others were earmarked for reuse.

During implementation iQSonar provided managers with a real time picture of the bank’s changing data centre infrastructure, tracking progress and pinpointing any issues in terms of security, compliance, etc.

The bank’s consolidation drive was to be accompanied by a refresh of infrastructure, including hardware and software upgrades and a significant virtualization drive.  iQSonar’s detailed inventory, including hardware specs, serial numbers, capacity, etc., played an important role here.

Furthermore, iQSonar’s scan of the networks in the 20 data centres identified hundreds of devices (routers, switches, PCs and servers) that were previously unaccounted for.

Today, iQSonar monitors the consolidated data centre in real time, providing managers with full visibility and control of all software and hardware.

About iQuate -

iQuate provides the tools to monitor and audit hardware and software to a levelof detail, accuracy and speed that was previously not possible.

Our audit, inventory and monitoring suite, called iQSonar enable organizations to discover, scan and track all PCs, software and devices in real time,pinpointing; licencing, utilization, compliance and other issues.

On the basis of this new and up-to-date information managers can; cut costs , maximize security, ensure compliance and otherwise more effectively manage their IT.

If IT Inventories Are Out By Up to 20%, So Too Are Costs!

Everybody is aware of the challenge of maintaining an accurate inventory of large distributed IT networks. But, the extent by which estimates can be out takes most managers by surprise.

Balancing the Accounts

With hardware and software coming and going all the time, maintaining central control proves difficult. But the implications for all aspects of IT management and in particular for costs are sometimes misunderstood.

Analyst research suggests that IT inventories in large organizations can be out by as much as 20% – a figure which tallies with our direct experience of hundreds of companies. But if estimates of the amount of hardware and software are out by a factor of 20%, then so too are costs.

The reality is that most organisations are paying for licences, leases and support in respect of software and hardware that is under used, over licensed, or redundant.  Although previously hidden and traditionally overlooked in IT inventories and budgets, these areas can deliver annual savings of up to 20% of IT expenditure.

But it does not stop there. Inaccurate IT inventory information often results in over spending in terms of infrastructure and desktop refresh programs, as well as a host of other IT initiatives, such as virtualization, or software migration.

Providing managers with more detailed and accurate information regarding the networks they have to manage and support is vital to delivering more IT for less. In this era of budget cuts, where traditional cost cutting puts projects and service levels at risk, exploiting these less painful and more surgical cuts is a must.

Our audit, inventory and monitoring suite, called iQSonar enable organizations to discover, scan and track all PCs, software and devices in real time,pinpointing; licencing, utilization, compliance and other issues.

On the basis of this new and up to date information managers can; cut costs , maximize security, ensure compliance and otherwise more effectively manage their IT.