Managed services provider, Data Electronics Group, has increased its margins by 15% since implementing a new managed services platform from iQuate.
By automating the day‐to‐day management of client networks, as well as its own data centres, iQRMS has enabled DEG to expand its customer base by 30%. It has also helped catapult the company into the Deloitte Fast 50 for Ireland in 2007.
Big Company Technology Available on a Small Budget
Implementing iQuate’s Helpdesk, Remote Monitoring and SLA management platform, called iQRMS, represented a key turning point for DEG. It enabled the company to automate Helpdesk and Service Level Management, using technology previously limited to large organizations with big budgets.
The Benefits Achieved
‘Ensuring that our customers’ systems are constantly available is critical for us’ explains Data Electronics Managing Director; Maurice Mortell. We asked him to point out some of the advantages of the system:
- iQRMS automatically gathers critical fault and performance data from clients’ networks, making our job easier and allowing us to concentrate on proactively supporting our customers.
- We can quickly navigate through event data, pinpoint specific problems and access vital information that allows us to take corrective action before small issues become big problems.
- As the software is agentless, as well as easy to configure DEG was able to set up clients within minutes and start generating a return on their investment almost immediately.
- The software provides our customers with a secure portal to access realtime information on the services being delivered to them.
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