IT Service & Support The need for accurate IT audit, inventory & monitoring

IT Service Management In An Era of Budget Cuts

The global economic downturn has put pressure on budgets, but managers must balance making cuts with maintaining essential services.

How to squeeze additional efficiencies without too much pain?

SAM, ITAM and ITSM tools are not providing managers with all the information they need to squeeze additional efficiencies in respect of IT services delivery. They cannot for example identify:

• Waste, such as; leasing, support and licensing costs in respect of machines that are/should be retired
• Risks, such as; machines with unsupported software, uninstalled patches, out of date anti-virus definitions, etc.
• Service issues, such as; unnecessarily long call handling times owing to the lack of network inventory information
• The result is that significant, yet painless cost cuts, are being overlooked, while project and support budgets are being affected.

Accurate IT Data Is Key To Delivering More For Less

With IT inventory estimates are out by as much as 20%, the figure for additional savings in many organizations may be similar…. MORE

Do You Need A More Accurate IT Inventory?

Managers need more accurate information on the networks that they are expected to support – they need a thorough and dynamic inventory of all hardware and software on their networks.  That will enable them to pinpoint issues and determine more precisely IT support needs and resources.

iQuate’s best-of-breed tools enable managers to cost effectively audit, inventorize and monitor their increasingly sprawling networks.