iQRMS Helpdesk and Network Monitoring tools

iQRMS – IT Service Management

iQuate’s IT service management solution, called iQRMS, provides small and medium sized organizations with the service management functionality normally only available to large organizations with big budgets. It enables organizations to deliver improved System Availability, Performance and Service Level Management.

Benefits

iQRMS is a single, comprehensive software platform which integrates critical infrastructure management components in one, easy to use and costeffective solution.

• Helpdesk & Call Management
• Automated Service Level Management
• Server & Network Infrastructure Monitoring
• Desktop & Server Audit, Inventory, Risk Management & IT Compliance
• Data Analysis & Reporting

Functionality

iQRMS caters for organizations with as little as 50 PCs, up to a maximum of 2,000. It is also employed by Managed Service Providers to meet the needs of their clients.

iQRMS is clientless and easy to configure with existing IT systems – saving you considerable time and effort. Once installed, you can manage the entire hardware and software estate via a single web-based portal, allowing you to better utilize your existing resources.

Because of its integrated functionality, iQRMS enables you to offer a broader range of value added services – not to mention richer volumes of data for analysis. Its scalable technology and license model means that you only pay for what you use, rendering iQRMS an indispensable solution.

iQRMS will ensure that you exceed expectations for System Availability, Performance and Service Level Management. iQRMS also eases the implementation and maintenance of best practice in IT environments (eg: ITIL, CoBiT, ISO 17799/ISO 27001 and BS7799).

iQRMS is cross platform – Windows and Unix applications and network infrastructure.