iQuate ITSM IT Service Management Tools

IT Service Management

Many IT service departments have had their budgets cut by up to 20%. But, is it inevitable that service levels must suffer similarly? The answer is ‘yes’, that is unless new efficiencies can be achieved.

Delivering More Cost Effective IT

iQuate’s solutions help managers to more effectively deliver IT services by:

• Automating remote monitoring, helpdesk and SLA management cost effectively (iQRMS)
• Enabling managers to pinpoint waste (e.g. leases on redundant machines) and risks (e.g. software under licensing,) through faster, more accurate and more flexible network inventory

IT Service Management Solutions

Traditional IT management and monitoring solutions are often aimed at large corporations and enterprises. Those aimed at the SME are typically excessively simple and lack important features. As a result companies are forced to buy several point tools and attempt to integrate them into a single solution.

iQuate’s iQRMS solution is a single, comprehensive software platform which integrates remote monitoring, helpdesk and SLA management into one turnkey solution.

By providing remote monitoring of critical infrastructure minute by minute it enables organizations to deliver improved System Availability, Performance and Service Level Management in line with best practice (eg : ITIL, CoBiT , ISO 17799/ISO 27001 and BS7799).

IT Service Management In An Era Of Budget Cuts

In most organizations there are opportunities to squeeze additional efficiencies without too much pain… MORE

More Accurate IT Intelligence

iQuate provides a range of tools to provide managers with a more detailed and accurate view of the networks they are supporting – thereby addressing the gaps generally found because traditional inventory tools are struggling.

iQSonar dynamically monitors, audits and inventorizes large multi-platform networks while iQNetScan and iQRMS cater for smaller networks. These best in class tools are faster, more accurate and more flexible than the traditional network tools that can overlook as much as 20% of IT inventories.

Just How Accurate Is Your IT Inventory?

Many managers have unanswered questions about their networks.  They complain that they are working in the dark, making decisions based on limited and sometime out of date information… MORE