iQuate & Managed Service Providers Solutions for managed service providers

Solutions for Managed Service Providers

MSPs are in the business of providing IT services at a profit. Key to this is the ability to (a) audit networks so as to know exactly what is to be supported and (b) proactively manage all aspects of that network on a daily basis. Hence the important of network audit, monitoring and service management tools.

The Implications of Inaccurate Inventory Data

In the absence of accurate and up to date information regarding the exact number, as well as the status of hardware and software to be supported, MSP’s may be:

• Supporting hardware or software that is technically outside of agreement
• Incurring costs as a result of unsupported areas, or unknown risks/vulnerabilities on the network
• Hindered in terms of improving service levels and efficiencies
• Experiencing longer call handling times/costs

iQuate provides a new breed of network monitoring tools to deliver a faster, more accurate and more flexible inventory of hardware and software on client networks. The result is more cost effective delivery, more accurate billing and increased revenue capture.

Optimizing Service Levels & Efficiency

MSP are faced with demanding customers on one side and tight budgets on the other. As a result balancing service levels with cost efficiency is key.

iQuate’s IT Service and Support solution (iQRMS) automates remote monitoring, helpdesk and SLA management. It makes best in class features available to small and medium size businesses in a cost-effective all-in-one solution. The result is a more proactive and efficient approach to service provision that delivers superior business performance.

Solutions that are ideal for MSPs

iQuate’s solutions are ideal for MSP’s, because they are fast, easy to deploy and flexible in terms of integrating with existing business processes and information / reporting requirements. That means they can be deployed for once-off, or ongoing projects. Our solutions can be integrated with exiting MSP solutions / services and white labeled where required.